Standard SLA
Overview
Revio includes 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.
| Support package | Hours included | Comments |
|---|---|---|
| Standard | 2 | Per Revio profile |
| Startup | 6 | Billed in advance, monthly |
| Premier | 15 | Billed in advance, monthly |
| Enterprise | 28 | Billed in arrears, monthly |
| No Support Plan /Out-of-bundle support | As per usage | Billed in arrears, monthly |
Updated 8 months ago
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