Standard SLA


Revio includes 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.

Support packageHours includedComments
Standard2Per Revio profile
Startup6Billed in advance, monthly
Premier15Billed in advance, monthly
Enterprise28Billed in arrears, monthly
No Support Plan
/Out-of-bundle support
As per usageBilled in arrears, monthly

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