Standard SLA

Overview

Revio includes 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.

Support package	Hours included	Comments
Standard	2	Per Revio profile
Startup	6	Billed in advance, monthly
Premier	15	Billed in advance, monthly
Enterprise	28	Billed in arrears, monthly
No Support Plan /Out-of-bundle support	As per usage	Billed in arrears, monthly

Please speak with your Revio account manager about our Startup and Enterprise support packages to find a solution that works best for you.