Support hours


Revio includes 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.

Support providedAvailability
Standard business hoursMondays to Fridays 09:00 – 17:00
After HoursMondays to Fridays 17:00 – 22:00
Extended HoursSaturdays 08:00 – 12:00
Emergency HoursSundays / Public Holidays

Best-effort support will be provided after hours for merchants that didn't select a non-standard support package.

Please engage with your Revio account manager to determine the best support package for your business.